Privacy Policy

Information We Collect

KUVUO may collect information that customers provide directly when requesting pricing, submitting a finance or shipping inquiry, placing an order, registering a machine for warranty support, or contacting us for replacement parts and technical assistance.

• Contact details such as name, company, phone number, email address, and delivery address.
• Business and order details including billing records, machine model, serial number, and support history.
• Website usage data such as browser type, device data, referring pages, and general analytics information.
• Documents voluntarily provided for financing, shipping coordination, or import compliance when applicable.

How We Use Information

We use collected information to operate KUVUO responsibly and to support the sale, delivery, and maintenance of mini excavators and related equipment.

• Prepare quotations, process payments, confirm orders, and coordinate delivery schedules.
• Provide warranty coverage, maintenance guidance, parts support, and technical troubleshooting.
• Respond to customer service requests and improve product listings, website usability, and support documentation.
• Send transactional communications, order updates, safety notices, or service-related messages.

KUVUO does not sell personal information as a standalone business asset. Marketing communications, if used, will include a clear unsubscribe method.

Sharing, Storage, and Security

We may share limited information with service providers only when reasonably needed to complete a legitimate business activity related to your request or order.

• Payment processors may receive billing information needed to complete transactions securely.
• Freight carriers, brokers, and logistics partners may receive shipping and contact details needed for delivery.
• Warranty or parts partners may receive machine identification details needed to verify service eligibility.

KUVUO uses practical administrative, technical, and organizational safeguards to protect stored information. However, no website or online transmission method can be guaranteed to be fully secure in every circumstance.

Retention, Cookies, and Customer Rights

We retain information only for as long as needed to fulfill business, legal, accounting, warranty, and dispute-resolution obligations. Website cookies or analytics tools may be used to understand traffic patterns and improve performance.

• Customers may request access to or correction of inaccurate account information.
• Customers may request deletion of information when retention is no longer legally or operationally required.
• Browser controls may allow visitors to limit or disable certain cookie activity.

Depending on your market, additional privacy rights may apply under local law. KUVUO may update this policy periodically and will post revisions on this page when changes are made.